Returns and Refunds
If you're not completely satisfied, you can return your Rookie Playbook within 30 days, as long as it’s unused and in sellable condition. Please note, you will be responsible for the cost of return postage, and we recommend using a tracked service, as we can only process refunds after receiving and checking the item’s condition.
Important: Shipping Address
Please ensure that your shipping address is accurate when placing your order. We can't be responsible for delays or lost deliveries if the address provided is incorrect. If you're using payment platform where there is a "Default Address,' please double-check your address before ordering.
If your package is returned to us due to an incomplete or incorrect address, or if you missed collecting it from the post office or courier depot, we will only refund the cost of the product (excluding shipping costs).
For any questions, email us at hello@rookie.family
Our Guarantee
We believe in the positive influence of The Rookie Playbook. If after using it for 10 weeks you don’t feel it has positively impacted your family, we offer a full refund upon return of your completed journal. Just email us at hello@rookie.family to arrange your return (shipping costs not included).